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Customer Promise


We are 100% committed to providing you with the best candidate experience possible.

In order to meet this promise, our staff are positive, friendly and knowledgeable and share our core values in helping others and ensuring excellent customer service.

We aim to:

  • take the time to understand our candidate needs and develop solutions to meet or exceed them.
  • build long-term loyalty with our preparation centres with a commitment to customer satisfaction.
  • ask for your feedback and review our processes to ensure we are continuously improving

We always enjoy hearing from our candidates, teachers, parents and schools.  

We  are always working to achieve our customer promise but if you do have cause to complain then you can find our centre complaints policy on our website.